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Public Health Performance Management Online Course
Introduction
Course Navigation - Please Read
Learning Goals for this Course (2:05)
Please take our Beginning of Course Survey
Introduction to InsightFormation (1:41)
Introduction to Public Health Performance Management - Exerpts from Bill's Performance Management Webinar (10:58)
Optional: NACCHO Presentation (42:55)
Optional: "14 Mistakes that Ruin Performance Management Every Time" by Beeye
Integrating Current Work and Strategic Plans
Introduction to General Terms and PHAB Accreditation (2:49)
Links to PHAB Accreditation Standards 1.0 and 1.5
Review NACCHO's Strategic Planning Guide for Local Health Departments
Review Exercise #1
Identifying & Communicating Goals for Performance Management: Objectives and Strategy Maps
Overview of Objectives, Measures, Targets, and Actions (OMTA) (2:31)
SMART Goals and their Limitations (5:24)
Developing and Communicating a Change Agenda with From-to-Gaps (7:36)
Defining Objectives (2:51)
Review Exercise #2
Strategy Mapping (5:03)
Strategy Maps and Other Tools: Logic Models and Driver Diagrams - Webinar Exerpts
Optional: Review Bill Barberg's May 2015 Workshop on Developing Strategy Maps (91 min)
Using InsightFormation's Template to Develop your Public Health Performance Management System - Webinar Exerpts (13:33)
Download IFI's Public Health Performance Management Strategy Map Template
Exercise: Build a Strategy Map for your Public Health Organization and Tell a story using the Strategy Map
Review Exercise #3
Measures, Targets, and Actions
Key Performance Questions (2:45)
"What are Key Performance Questions (KPQs)?" and "6 Simple Steps to Great Key Performance Questions" by Bernard Marr
Defining Measures (1:38)
"How to Design Key Performance Indicators" by Bernard Marr
Leading and Lagging Indicators (4:17)
"2 Types Of Performance Metrics Everyone Must Differentiate" by Bernard Marr
Avoiding Common Mistakes in Developing and Using Measures - Webinar Exerpts (16:22)
Defining Targets (5:49)
Review Collaborative Strategy Blog Post: "The Art of Setting Balanced Scorecard Performance Targets"
Defining Actions (6:20)
Managing Action Plans - Webinar Exerpts
Reviewing OMTA (4:41)
OMTA Exercises
OMTA Strategy Review Questions - Handout
Review Exercise #4
Alignment and Cascading
Managing Strategy vs. Managing Operations (4:53)
Review James Creelman and Saliha Ismail's article: "Strategy and Operations…Overcoming the Confusion"
Cascading a Strategy to Programs and Other Functional Units (3:20)
Review Exercise #5
Quality Improvement
Integrating Quality Improvement in Strategy and Performance Management (4:52)
The Plan Phase (2:09)
Actions and Assessment Phases (1:42)
The Adjustment Phase (6:55)
Rapid Cycle Quality Improvement Worksheet
Course Wrap-Up
Links to Additonal Performance Management Resources
End of Course Survey
Avoiding Common Mistakes in Developing and Using Measures - Webinar Exerpts
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